How it works
After-hours coverage, from first ring to filled shift.
One clear path for after-hours calls, real emergencies, and caregiver call-offs, built around your agency’s named on-call person.
The overnight flow
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Set the escalation route before nightfall.
Your agency names the on-call person and defines which events must reach them. The after-hours flow is mapped around your agency.
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After-hours calls enter one clear path.
Caregiver, family, and prospect calls are answered and sorted. Real emergencies are sent to your named on-call person.
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A call-off reaches the right person.
When a caregiver calls off, the details are captured and routed to the on-call person your agency names.
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The first acceptance gets the shift.
Your on-call person receives the information needed to move coverage forward without repeating the intake call.
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Your morning starts with fewer loose ends.
Your team returns to a clear after-hours path instead of a stack of missed calls and an untouched call-off.
Real emergencies still reach your on-call.
Kogsy protects the boundary: real emergencies reach the person you name; routine issues remain in the after-hours workflow.