What does Kogsy After-Hours do?
Kogsy answers a home-care agency’s after-hours calls, sends real emergencies to the agency’s named on-call person, and helps fill call-off shifts by texting available caregivers.
Frequently asked questions
Questions agency owners and caregivers ask.
Straight answers about after-hours calls, emergency escalation, call-off shift coverage, and caregiver texts.
Which agencies is Kogsy After-Hours for?
Kogsy After-Hours is for home-care agencies in the United States and Canada that need a clearer way to cover overnight calls, escalation, and caregiver call-offs.
What kinds of calls enter the after-hours flow?
Caregiver, family, and prospect calls can enter the after-hours flow. Calls are answered and sorted so real emergencies reach the on-call person your agency names.
What happens when a real emergency comes in?
Your agency names the on-call person before coverage begins. When a real emergency comes in, it is escalated to that person.
How are caregiver call-off shifts filled?
When a caregiver calls off, the open shift is texted to available caregivers who have opted in. They can accept or decline, and the first caregiver to accept gets the shift.
Does every caregiver receive open-shift texts?
No. Open-shift texts are sent to available caregivers who have chosen to opt in to the shift-coverage text program.
How does a caregiver opt in?
A caregiver can text JOIN to +1 (434) 686-7879 after reviewing the program disclosure on the Caregivers page.
Is opting in required for employment?
No. Receiving open-shift texts is optional and is not a condition of employment.
How can a caregiver respond to shift texts?
A caregiver can reply YES or NO to an open-shift message. Reply STOP to opt out, START to resume, or HELP for help. Message and data rates may apply.
Does Kogsy sell caregiver phone numbers or SMS consent?
No. We do not share or sell caregiver mobile phone numbers or SMS opt-in consent with any third parties or affiliates for marketing purposes.
How much does Kogsy After-Hours cost?
Pricing is scoped to your agency’s coverage. Book a demo to walk through your after-hours lines, escalation needs, and caregiver shift-coverage workflow.
How does an agency get started?
Book a demo. We’ll walk through your current after-hours flow, named on-call route, and call-off shift process.
See your workflow
Still deciding whether it fits?
Walk through your lines, escalation route, and call-off process in a demo.